For successful biometric identification, it is recommended:

1. Use daylight so that the light falls directly on the face;

2. Place the camera at eye level;

3. If the procedure is performed via a computer, turn off the webcam. After that, a QR code will appear on the screen. Scan it using your smartphone’s camera and go through biometric identification via your mobile device.

If identification was not completed within five attempts, you can contact the nearest PSC to obtain an EDS from the operator or contact technical support via the link: https://digital-id .freshdesk.com/