Month: August 2025

We kindly ask you to follow information security measures when working with your digital signature (EDS) keys:

  • Do not share your EDS keys with third parties. Unauthorized use of your keys may result in unlawful actions being performed on your behalf.

  • If you suspect that your keys have been compromised or used illegally, immediately revoke them through the User’s Personal Account on the pki.gov.kz website or via a PSC (Public Service Center) operator.

In the Personal Account, you can view all of your keys (active, revoked, and expired) and revoke them if necessary.

Any unauthorized access to your EDS is a potential risk of compromise.

If you encounter an error in NCALayer, please follow these steps:

 1. Locate the Finder system application in the bottom panel (Dock).

 2. Right-click (or tap with two fingers) on the Finder icon and select “Go to Folder…”.

 3. Enter the following path: /Library/Application Support/ and press Return (Enter).

 4. In the opened folder, find the NCALayer directory and move it to the Trash.

 5. Quit NCALayer:

 • on the top menu bar, find the NCALayer icon,

 • select “Quit”.

 6. Restart the NCALayer application.

Since June 28, 2025, new rules have come into force: only the owner can receive the keys of the NTS RK EDS — registration through a trusted person is not allowed.

The main way is remotely via pki.gov.kz or eGov.kz using biometric identification. Up to 5 attempts are provided for passing biometrics. In case of their unsuccessful completion, you can contact the self-service sector in the PSC to issue or reissue EDS keys.

When working in self-service sectors, follow the safety rules.:

• Transfer the EDS keys to your storage medium (flash drive);
• be sure to delete the EDS keys from the shared computer in the self-service sector;
• use a strong password to protect the EDS keys;
• Do not transfer the EDS keys to third parties.

The EDS keys must be kept under your full control. Any unauthorized access to them means the risk of compromise. It is important not only to use them for their intended purpose, but also to strictly control exactly where they are stored and who has access to them. Any unauthorized access to EDS is a risk of compromising them.

For successful biometric identification, it is recommended:

1. Use daylight so that the light falls directly on the face;

2. Place the camera at eye level;

3. If the procedure is performed via a computer, turn off the webcam. After that, a QR code will appear on the screen. Scan it using your smartphone’s camera and go through biometric identification via your mobile device.

If identification was not completed within five attempts, you can contact the nearest PSC to obtain an EDS from the operator or contact technical support via the link: https://digital-id .freshdesk.com/

The National Certification Center of the Republic of Kazakhstan informs that NCALayer has carried out work to replace the SSL certificate.

In this regard, we ask you to restart NCALayer before 08/26/2025 for the correct operation of the software.

If you do not have access to the Internet, as well as if the resource is unavailable crl.pki.gov.kz For automatic updates from your computer, we recommend downloading the latest version of NCALayer from the official website. https://ncl.pki.gov.kz/eng/ and install it manually.

Thank you for your understanding!